xp789 Frequently Asked
Questions

xp789 requires a valid Pakistani CNIC (Computerised National Identity Card) for KYC verification. You will need to upload a clear photo of the front and back of your CNIC. In some cases, a selfie holding your CNIC may be requested. KYC is mandatory before making withdrawals and helps protect your account from unauthorised access.

On the xp789 Login page, click the 'Forgot Password' link below the login form. Enter the email address or mobile number registered to your account. You will receive a password reset link via SMS or email within a few minutes. Follow the link, enter a new password, and log back in. If you do not receive the reset message, check your spam folder or contact xp789 live chat support.

No. xp789 strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms and Conditions and may result in permanent account closure and forfeiture of balances. If you have accidentally created a duplicate account, please contact xp789 support immediately to resolve it.

To permanently close your xp789 account, contact our 24/7 live chat support or email [email protected]. Before closure, ensure all pending withdrawals have been processed and your balance is zero or withdrawn. Note that permanent closure is different from self-exclusion — if you are closing your account due to gambling concerns, we recommend self-exclusion first so our responsible gaming team can assist you.

xp789 offers pre-match and live in-play cricket betting on international matches, PSL fixtures, and domestic tournaments. You can bet on match winners, top batsmen, total runs, over-by-over markets, and many other outcomes. Log in, navigate to the Cricket section, select your match, choose your market, enter your PKR stake, and confirm your bet. Live odds update in real time during matches.

Absolutely — PSL cricket betting is one of the most popular features on xp789 for Pakistani players. During PSL season, xp789 covers every fixture with an extensive range of betting markets including match winner, player of the match, highest six-hitter, total boundaries, and live in-play options. Special PSL promotions and enhanced odds are offered throughout the tournament.

No, xp789 games are not rigged. All slot and casino games on xp789 use certified Random Number Generator (RNG) technology, which ensures every outcome is statistically independent and random. Game RTPs (Return to Player percentages) are published transparently. xp789 is committed to fair play and operates under an international gaming license framework that requires regular independent audits of game integrity.

Yes. xp789 is fully optimised for mobile browsers on both Android and iOS devices. The platform runs smoothly on Chrome, Safari, and other modern mobile browsers without requiring a dedicated app download. All features — including cricket betting, live casino, slots, deposits, and withdrawals — are available on mobile. Simply visit xp789.net on your phone and log in to your account.

The minimum age to register and play on xp789 is 21 years. This is a strict, non-negotiable policy enforced through mandatory CNIC verification at registration. Any account found to belong to a player under 21 is immediately suspended. xp789 takes underage gambling extremely seriously and cooperates fully with any reports of minors attempting to access the platform.

xp789 offers a self-exclusion tool accessible directly from your account dashboard under Account Settings — Responsible Gaming. You can choose a cool-off period of 24 hours, 48 hours, or 7 days, or a formal self-exclusion of 1 month up to permanent. During any exclusion period, xp789 will not send you any marketing or promotional communications. For permanent self-exclusion, contact xp789 live chat support directly.

Yes. xp789 provides daily, weekly, and monthly deposit limits and loss limits that you can configure from your Responsible Gaming dashboard. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before it applies — this is a deliberate safeguard against impulsive decisions. Setting PKR-based limits is one of the most effective habits for maintaining healthy gambling behaviour.

xp789 customer support is available 24 hours a day, 7 days a week via live chat directly on the platform — this is the fastest way to get assistance. You can also reach the support team by email at [email protected] for non-urgent queries. Response times via email are typically within a few hours. xp789 support staff are trained in both general account queries and responsible gaming assistance.

If you feel gambling is having a negative impact on your finances, relationships, or mental health, please act immediately. Use xp789's self-exclusion tool to pause your access, and reach out to the xp789 responsible gaming team via live chat for confidential support. xp789 encourages all players to gamble within their means, treat it as entertainment only, and seek help if needed. You can also visit the xp789 Responsible Gaming page for further resources and guidance.